Service Cloud Trailhead 2021 |

Service Cloud lets you boost agent productivity, communicate on multiple channels, and solve issues in the field. 07.02.2019 · Implement Lightning Knowledge Establish Lightning Knowledge, surface the features for agents to use, and create a knowledge article. 06.02.2019 · Create service level and actions Build the levels and steps that enforce the paid Cirrus Support plan. This qualification is an important stepping stone to becoming a Salesforce expert. Not only will this certification help you deliver a better implementation of the Service Cloud solution, in turn heightening your organization’s performance, but it will also make you more employable in the long run. Service Cloud is a customer service and support application. It helps keep your customers happy and your support team sane, whether your customers reach out to you by email, phone, social media, online communities, or real-time Web chat.

Trailhead begins the unit with a basic introduction to Service Cloud Essentials’ benefits. If you’re ready to jump in at the small business-level and avoid enterprise-level setups, Service Cloud Essentials can help get you started under this pretense and address your unique goals. Service Cloud allows users to automate service processes, streamline workflows and find key articles, topics and experts to support the agent. The purpose is to foster one-to-one marketing relationships with every customer, across multiple channels and on any device. Always-on Service − Make the service available 24/7. Multi-channel support − Meet the customers on their preferred channels like mobile, phone, chat etc. Faster support − Managing various service needs from a single console helps in delivering support services faster. Key Features of Service Cloud. Welcome to Getting Started with Service Cloud! This training program will guide you through best practices, so you get the basics, discover how to implement case management, learn to configure Salesforce console, and connect with the experts.

While when we want to provide some facility and also provides support to the clients then it comes in Service Cloud. Ex: – create cases is the example of Service Cloud in which client write his problem into cases instead of call. I recently posted blog on Sales Cloud & Service Cloud in Salesforce. Hi, As per the Trailhead unit, you need to Sign up for a free Developer Edition org with Financial Services Cloud - developer./promotions/orgs.

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